Introduction
This Privacy Policy explains how LLM Garage Services (a trading name of Lamar Boyden) (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our e-commerce website (the “Website”). We are committed to protecting your privacy and ensuring the security of your personal data. This policy outlines our practices regarding the collection, use, and disclosure of your information, as well as the choices you have regarding your personal information.
Business Information and Contact Details
Lamar Byden
LLM Garage Services
27 Wilmott Close, Gosport, P0123SB
info@llmgarageservices.co.uk
+44 7594 699745
Data Collection
We collect personal information when you request a quote through our website. This includes:
- Personal Identifiers: Your name, email address, phone number, and vehicle details (registration, make, model).
- Technical Information: Your IP address, device type, and browser type.
We collect this information through our online quote request form.
Data Use
We use your personal information for the following purposes:
- To process your quote request: This includes contacting you to discuss your needs, providing an estimate, and scheduling a service appointment if you choose to proceed.
- To communicate with you: We may use your contact information to send you quotes, updates about your service appointment, and respond to your inquiries.
Data Sharing
We do not share your personal information with any third parties, except where required by law or to fulfil our services (e.g., sharing your vehicle details with a partner garage for an MOT).
Data Storage
Your quote request information is stored securely within our email system. We retain this information for 6 months for record-keeping and customer service purposes.
Your Rights
You have the right to access, correct, and delete your personal data. You can also object to the processing of your data or request its restriction. To exercise these rights, please contact us at info@llmgarageservices.co.uk.
Security
We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. However, no data transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information.
Third-party Service Providers/Data Processors
The following sections explicitly list the current third-party data processors, where your data could be stored by these processors and links to their privacy policies.
Hosting Platforms
Stores and manages the data associated with our website and its use. This includes website content, customer information, transactional information, and any other relevant data.
| Name | Privacy Policy |
| IONOS | https://www.ionos.com/terms-gtc/privacy-policy/ |
Cloud Storage Providers
Used solely for the purpose of backing up data associated with our website.
| Name | Privacy Policy |
| Google DriveGoogle Cloud Platform | https://policies.google.com/privacy https://cloud.google.com/terms/cloud-privacy-notice |
Analytics Tools
Analytics tools help us understand how visitors interact with our website. They collect information about which pages are visited, how long people stay on each page, where visitors are coming from, and what devices they’re using. This data helps us improve our website’s design, content, and functionality to provide a better experience for you.
For example, we can use analytics to:
- Identify popular pages: This helps us understand what content is most valuable to our visitors.
- Track user journeys: We can see how people navigate our website, which helps us identify any areas where they might be getting stuck or confused.
- Measure the success of marketing campaigns: We can see which marketing channels are driving the most traffic to our website and which ones are leading to the most sales or other desired actions.
- Personalise your experience: With your consent, we may use analytics data to show you more relevant content or products based on your interests and browsing history.
| Name | Privacy Policy |
| Google Analytics | https://policies.google.com/technologies/partner-sites https://support.google.com/analytics/answer/6004245?sjid=3815520489596551002-EU |
Web Developers/IT Contractors
Web developers and IT contractors are professionals who help build, maintain, and troubleshoot websites. They may access your personal data to provide technical support, fix bugs, improve website functionality, and ensure the website runs smoothly and securely. Website Development: They create and design the website, including its layout, features, and functionality.
Website Maintenance: They update the website with new content, fix bugs, and ensure that it remains compatible with the latest technologies.
Technical Support: They help troubleshoot technical issues that may arise, ensuring that the website is always accessible and working properly.
Security: They implement security measures to protect the website and its users’ data from unauthorised access and cyber threats.
| Name | Privacy Policy |
| Midpoint CGI – A trading name of Jamell Moore | Privacy Policy – Midpoint CGI |
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. You can manage your cookie preferences through our cookie consent tool or your browsers settings.
Data Security
We take appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
Your Data Rights
You have the following rights regarding your personal information:
- Access: You have the right to request a copy of your personal information.
- Rectification: You have the right to have inaccurate personal information corrected.
- Erasure: You have the right to request the deletion of your personal information.
- Restriction of Processing: You have the right to restrict the processing of your personal information.
- Objection to Processing: You have the right to object to the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact information provided above.
Your Data Rights
Your right of access
In accordance with GPRD, you have the right to request a copy of your personal information.
Your right to rectification
If you believe your personal information is inaccurate or incomplete, you have the right to ask us to correct or complete it.
Your right to erasure
You have the right to request the deletion of your personal information under certain circumstances. For example, when you have withdrawn your consent or when the purpose for processing your information has ended.
Your right to restriction of processing
You have the right to temporarily restrict our use of your personal information. For instance, if you believe your information is incorrect, you can request we limit its use until it is rectified.
Your right to object to processing
You have the right to object to our use of your personal information. This may involve us ceasing marketing communications with you.
Your right to data portability
You have the right to request that we transfer your personal information to another organization. However, this only applies when you have consented to our processing of your information or when the processing is automated and involves a contract.
Cookies and Similar Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised services. Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, analyse website traffic, and improve our services.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic features like page navigation and access to secure areas of the Website.
- Analytical/Performance Cookies: These cookies collect information about how visitors use our Website. This helps us analyse website traffic, identify popular pages, and improve our overall performance.
- Functionality Cookies: These cookies allow the Website to remember choices you make (such as your language preference) and provide enhanced features.
Managing Your Cookie Preferences
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect the functionality of our Website.
For more information on how to manage cookies, you can refer to your browser’s help documentation or visit www.allaboutcookies.org.
Cookie Settings
To adjust your cookie preferences on our Website, please visit click here:
Your Obligation to Provide Accurate Information
It’s important that you provide us with accurate and up-to-date personal information. Please inform us promptly of any changes to your information so we can maintain accurate records.
Your Right to File a Complaint
If you have any concerns about our use of your personal information, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. You can find their contact details on their website: https://ico.org.uk/.
Data Storage Locations
Your personal information may be stored and processed within the European Economic Area (EEA) and in countries outside the EEA that have been deemed to provide an adequate level of protection by the European Commission. In cases where we transfer data to countries without an adequacy decision, we will implement appropriate safeguards, such as standard contractual clauses, to protect your information.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this notice periodically to stay informed about how we are protecting your information.
Last Updated: 22/06/2024